Privacy Policy
1. Introduction
At Melbourne Blinds & Curtains, we respect your privacy and are committed to protecting your personal information in line with the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services.
2. Information We Collect
We may collect personal information such as:
- Name, email address, phone number, and address.
- Details about your window furnishing needs (e.g., blinds, curtains, shutters).
- Payment details where necessary.
- Any other information you provide to us through forms, calls, or emails.
We may also collect non-personal information such as website usage data, browser type, and cookies to improve our website performance.
3. How We Use Your Information
Your information is used to:
- Provide free measure and quote services.
- Process and manage orders.
- Arrange delivery and installation.
- Communicate with you regarding enquiries, promotions, or updates.
- Improve our website, products, and customer experience.
We will never sell, rent, or trade your personal information.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Our team members and contractors (e.g., installers).
- Service providers who assist us in operating our business (e.g., IT, payment processors).
- Where required by law, regulation, or government request.
We take steps to ensure that any third party receiving your information complies with privacy obligations.
5. Data Storage & Security
We store your information securely and take reasonable steps to protect it from loss, misuse, unauthorised access, or disclosure.
If information is no longer required, we will take steps to securely delete or de-identify it.
6. Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies help us analyse traffic and personalise content. You can disable cookies via your browser settings, but some website features may not function properly.
7. Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
Requests can be made by contacting us at:
info@melblinds.com.au
0404 429 922 / 03 7056 6797
8. Marketing
From time to time, we may use your contact details to send you updates, offers, or promotions. You may opt out of these communications anytime by clicking “unsubscribe” in emails or contacting us directly.
9. International Data Transfer
Generally, we do not disclose personal information overseas. If we ever need to, we will take all reasonable steps to ensure it is handled in accordance with the APPs.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us via email or phone. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Melbourne Blinds & Curtains
Email:
info@melblinds.com.au
Phone:
0404 429 922
03 7056 6797
Proudly serving Melbourne region with premium blinds, curtains and plantation shutters. Free measure, quote and expert installation.
- 3/543, Cooper St Epping VIC 3076
- 0404 429 922 / 03 7056 6797
- info@melblinds.com.au
